IT Support & Services

Enterprise-grade IT support solutions with a proven 5+ year track record of 99.9% system uptime

Our IT Support Offerings

System Administration

Expert management of Windows Server environments, Active Directory, and enterprise systems with 99.9% uptime guarantee.

Security Solutions

Implementation of FortiGate Firewalls, Microsoft Defender, and comprehensive security protocols to protect your business.

Network Infrastructure

Design and maintenance of LAN/WAN networks, VLAN configuration, and enterprise-level connectivity solutions.

Microsoft 365 Support

Full support for Microsoft 365 ecosystem including Exchange Online, SharePoint, Teams, and Entra ID implementation.

Staff Training

Comprehensive training programs to help your team maximize productivity with your IT systems.

24/7 Technical Support

Round-the-clock assistance for critical IT issues to minimize downtime and ensure business continuity.

Why Choose Our IT Support

Extensive Experience

Over 5 years managing complex IT infrastructure across diverse industries including healthcare, education, and conservation.

Certified Expertise

Team of certified professionals with Google Cloud, Microsoft 365, and other relevant industry qualifications.

Proven Track Record

Successfully completed over 15 major migration projects with zero data loss and maintained 99.9% system uptime.

Tailored Solutions

Customized IT support packages designed to meet the specific needs and budgets of your organization.

Case Studies

Mount Kenya University

IT Support & Services Project

Services Provided:

  • Microsoft Defender Deployment
  • Server Cluster Implementation
  • Microsoft Intune Deployment
  • FortiGate Firewall Installation

Outcome:

Achieved 99.9% system uptime with enhanced security and centralized device management across multiple campuses.

Kijabe Hospital

IT Support & Services Project

Services Provided:

  • SharePoint Implementation
  • FortiGate Firewall Deployment

Outcome:

Improved document management and collaboration while strengthening network security to protect sensitive patient data.

Grumeti Game Reserve (Tanzania)

IT Support & Services Project

Services Provided:

  • SAP Migration to Azure
  • Active Directory to Entra ID Migration
  • SharePoint Implementation

Outcome:

Successfully transitioned on-premises infrastructure to cloud solutions, improving system performance and reducing IT maintenance costs.

Ready to elevate your IT infrastructure?

Contact us today for a free consultation and discover how our IT support services can help your business thrive.

Frequently Asked Questions

What types of businesses do you provide IT support for?

We provide IT support services for organizations of all sizes across various industries including healthcare, education, conservation, government, and private businesses in both Kenya and Tanzania.

Do you offer remote IT support?

Yes, we offer comprehensive remote IT support services, allowing us to quickly diagnose and resolve issues without the need for on-site visits in many cases. For more complex issues, we also provide on-site support.

How do you handle data security during migrations?

We implement robust security protocols during all migration projects, ensuring zero data loss. Our team has successfully completed over 15 major migration projects with perfect data integrity.

Can you help with Microsoft 365 implementation and training?

Absolutely! We specialize in Microsoft 365 implementations, migrations, and training. We've successfully deployed Microsoft 365 solutions for organizations like Nairobi Baptist, Nairobi Chapel, German Delegation, and KEPSA.

What Our Clients Say

Juma's team expertly handled our migration from on-premises systems to cloud infrastructure. The transition was seamless with zero downtime, and the ongoing support has been exceptional.

IT Director, Mount Kenya University

The Microsoft 365 implementation transformed how our organization collaborates. The training provided ensured our staff could make the most of the new tools immediately.

Operations Manager, Nairobi Baptist

Contact Us

Ready to discuss your IT support needs? Our team is here to help you find the right solutions for your business.